Video Teller Machine
Elite Microsystems are leading manufacturer and supplier of Video teller machines in india mumbai. Video Teller Kiosk or Video teller machine – An electronic banking outlet that integrates branch counter, ATM, internet banking, mobile banking and call banking. Different modules are built into one machine to achieve cash deposit and withdrawal, check deposit, card issuing, investment product purchase, financial consulting, payment services, etc thereby helping customers to complete basic transactions, request banking services, receive immediate assistance with the help of live video conferencing consultation with a remote bank teller.
Forgot PIN or lost credit card!
Customers can have their issues solved via VTM by connecting face-to-face with a banking representative by proving their identity by answering security questions.
Additionally, customers can also change an address connected to their account, set a live appointment, or solve basic financial issues.
Passport scanners and finger print readers are provided for identification of the customers. A document printer offers a possibility to receive documents issued by the bank without visiting the bank branch. They are mainly installed out of the branches for the customers to receive banking services and consultations without visiting the bank office.
Video teller machines are available 24/7 and after traditional banking hours. Considered as smart digital branch banking, smart digital solution providers.
Virtual Teller Machine
Elite Microsystems are leading manufacturer and supplier of Virtual teller machines in mumbai india. Virtual Teller Kiosk or Virtual teller machine, also known as interactive teller machine/video remote tellers, is a banking service-oriented device helping customers to perform transactions, while interacting through video conferencing from other branch locations.
They are considered cost-efficient to provide customers with face-to-face support. These machinery provide various services such as bill processing, loan processing, cash withdrawal, cheque deposits, card-less transactions, bill payments, loan payments, new account opening, funding, transfer funds to any accounts, order replacement cards, process saving bonds and redemptions, process customer CD renewals, issue bank cheques or money orders, investment account transactions, credit card payments, remote video conference, and other banking operations.
It offers an ATM-like interface, but with the enhancement of a video screen, a touch screen, buttons and a handheld phone providing direct access to the teller that allows customers to speak directly to a service representative in a call centre in real time, unlike the ATM where the interaction is to digital transactions through limited button response.
Customers can connect with remote tellers up to 24 hours a day, seven days a week from any ITM location (if the call centre is staffed 24/7) in real time, to get through their transaction.
Considered as Smart digital branch banking with Smart Terminals , Elite microsystems are Smart digital solution providers.